1. Introduction

SprintIQ ("SprintIQ", "Application", or "Service") is a Jira analytics, reporting, and artificial intelligence-powered insights application developed and operated by EduQuencher, Inc. ("EduQuencher," "Company," "we," "our," or "us").

This Privacy Policy describes how SprintIQ collects, accesses, processes, stores, uses, discloses, retains, and safeguards information obtained through integrations with Atlassian Jira Software, Jira Cloud, Jira Service Management, and related Atlassian products.

SprintIQ is designed to help organizations measure and improve Agile delivery through sprint analytics, team performance reporting, historical trend analysis, predictive insights, and AI-assisted recommendations.

By installing, accessing, or using SprintIQ, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described herein.

2. Scope

This Privacy Policy applies to:

• SprintIQ applications available through the Atlassian Marketplace
• SprintIQ websites and dashboards
• SprintIQ APIs and integrations
• Administrative and support services related to SprintIQ

This Privacy Policy does not apply to:

• Atlassian products or services
• Third-party applications integrated with Jira
• Customer-managed systems outside SprintIQ

Each customer remains responsible for its own compliance obligations regarding the collection and processing of its users' information.

3. Information We Access

To provide analytics and reporting capabilities, SprintIQ may access customer-authorized Jira content, including but not limited to:

Project Information

• Project names
• Project identifiers
• Project configurations
• Project types

Agile Data

• Sprint names
• Sprint dates
• Sprint goals
• Sprint velocity information
• Board configurations
• Backlog information

Issue Information

• Issue identifiers
• Issue types
• Issue status
• Priority information
• Resolution information
• Story point estimates
• Labels and categories
• Issue history
• Workflow transitions

User and Team Data

• User account identifiers
• Public profile information
• Team membership information
• Assignee data
• Reporter data
• Project role assignments

Reporting Information

• Sprint completion data
• Spillover metrics
• Defect tracking metrics
• Throughput calculations
• Team performance measurements
• Historical Agile trends

Technical Information

We may also collect:

• IP addresses
• Browser information
• Device information
• Usage logs
• Error logs
• Authentication events
• Application performance metrics

SprintIQ accesses only the information necessary to provide the functionality requested by customers.

4. Artificial Intelligence Processing

SprintIQ may incorporate artificial intelligence and machine learning capabilities to generate insights, recommendations, analytics, summaries, forecasts, and performance assessments.

Where enabled by customers, SprintIQ may utilize third-party AI services, including:

• Amazon Web Services (AWS) Bedrock
• Anthropic Claude models

Data submitted to AI services may include:

• Sprint metrics
• Issue metadata
• Aggregated performance statistics
• Historical project trends
• Team productivity indicators

SprintIQ does not intentionally submit passwords, authentication credentials, payment information, or other highly sensitive information to AI processing services.

Any AI-generated insights are provided for informational purposes only and should not be relied upon as the sole basis for employment, compensation, promotion, disciplinary, legal, financial, or operational decisions.

Customers remain responsible for reviewing and validating AI-generated outputs.

5. How We Use Information

SprintIQ uses information solely for legitimate business purposes, including:

Service Delivery

• Generate dashboards
• Display reports
• Calculate Agile metrics
• Measure sprint performance
• Produce executive reporting

Analytics

• Provide project insights
• Measure team trends
• Detect delivery risks
• Forecast sprint outcomes
• Generate benchmark reporting

Product Operations

• Maintain system functionality
• Monitor performance
• Troubleshoot issues
• Improve service reliability
• Support customer requests

Security

• Detect fraud
• Prevent abuse
• Investigate unauthorized access
• Maintain audit records
• Protect system integrity

Legal Compliance

• Satisfy legal obligations
• Respond to lawful requests
• Enforce contractual rights
• Resolve disputes

SprintIQ does not sell customer data and does not use customer data for advertising purposes.

6. Legal Basis for Processing

Where applicable under data protection laws, SprintIQ processes information based on one or more of the following legal grounds:

• Performance of a contract
• Legitimate business interests
• Customer instructions
• Compliance with legal obligations
• Consent where required by law

7. Data Storage and Hosting

SprintIQ may store:

• Application settings
• Customer configurations
• Aggregated analytics data
• Historical dashboards
• Cached reports
• Operational logs
• Audit information

Customer data may be stored using cloud infrastructure operated by trusted service provider Amazon Web Services (AWS).

Deployment regions may vary depending on customer configuration and infrastructure requirements.

8. Security Measures

EduQuencher maintains commercially reasonable administrative, technical, and physical safeguards designed to protect customer information from unauthorized access, use, alteration, or disclosure.

Security controls may include:

Encryption

• TLS encryption in transit
• Encryption at rest where supported
• Secure API communications

Access Controls

• Role-based access controls
• Least-privilege principles
• Administrative authentication controls
• Multi-factor authentication where applicable

Monitoring

• Security monitoring
• Log analysis
• Incident detection
• System auditing

Operational Controls

• Secure development practices
• Vulnerability management
• Infrastructure hardening
• Backup and recovery procedures

While we strive to protect customer information, no method of transmission or storage can be guaranteed to be completely secure.

9. Third-Party Service Providers

SprintIQ may engage trusted third-party vendors to support operations, including:

• Cloud hosting providers
• Monitoring providers
• Analytics providers
• Customer support platforms
• AI processing providers

Third-party vendors are granted access only as necessary to perform authorized services and are contractually obligated to protect customer information.

10. Data Sharing and Disclosure

SprintIQ does not sell, rent, broker, or monetize customer information.

Information may be disclosed only under the following circumstances:

Service Provision

To provide requested functionality.

Customer Direction

At the customer's instruction or authorization.

Legal Requirements

To comply with subpoenas, court orders, governmental requests, or applicable laws.

Protection of Rights

To protect the rights, property, or safety of:

• EduQuencher
• Customers
• Users
• Third parties

Corporate Transactions

In connection with mergers, acquisitions, financing events, asset transfers, or corporate reorganizations.

11. Vendor Log Access

SprintIQ may generate technical logs for troubleshooting, monitoring, maintenance, and security purposes.

Logs may contain:

• Installation events
• Configuration information
• Error messages
• System activity records
• User identifiers
• Operational metadata

SprintIQ personnel access logs only when reasonably necessary to:

• Investigate incidents
• Resolve support issues
• Improve service performance
• Maintain platform security

Vendor log access is restricted, monitored, and controlled through internal access management procedures.

12. Data Retention

SprintIQ retains information only for as long as reasonably necessary to:

• Provide services
• Fulfill customer agreements
• Satisfy legal obligations
• Resolve disputes
• Enforce rights and agreements

Upon app uninstallation or customer request, SprintIQ will make commercially reasonable efforts to delete customer data within 15 days unless retention is required by law or legitimate operational necessity.

Certain backup copies may persist temporarily until normal backup rotation cycles expire.

13. International Data Transfers

Customer information may be processed and stored in United states AWS storage S3 bucket

Where required by applicable law, SprintIQ will implement appropriate safeguards to protect personal information transferred internationally.

14. Customer Rights

Subject to applicable law, customers may request:

• Access to stored information
• Correction of inaccurate information
• Deletion of applicable information
• Restriction of processing
• Information regarding processing activities
• Data portability where applicable

Requests may be submitted to:

privacy@eduquencher.com

We may request verification of authority before processing requests.

15. Children's Privacy

SprintIQ is intended for use by businesses, organizations, and authorized workplace users.

SprintIQ is not directed toward children under thirteen (13) years of age, and we do not knowingly collect information directly from children.

16. California Privacy Rights

Where applicable, California residents may possess rights regarding personal information under California privacy laws, including rights related to access, deletion, correction, and disclosure of collected information.

Requests may be submitted using the contact information provided below.

17. Changes to This Privacy Policy

We may revise this Privacy Policy to reflect changes in our services, data processing activities, legal obligations, or security practices. We will update the effective date and provide additional notice of material changes to affected customers, end users and Atlassian as required by applicable agreements and law.

18. Contact Information

EduQuencher, Inc.

Website: EduQuencher

General Support: support@eduquencher.com

Privacy Inquiries: privacy@eduquencher.com

Important Atlassian Marketplace Note

SprintIQ acts as a data processor/service provider for customer Jira data. Customers remain the data controller and determine what data is processed through their Jira environment. SprintIQ accesses and processes customer data solely for the purpose of providing analytics, reporting, and AI-assisted insights as authorized by the customer.